Warranty Policy

iKier provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of different products. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law. 

Warranty Scope and Period

Item	Warranty Period	Instructions
iKier Master	2 years from the date of receipt	Main components: X-axis guide rail, Y-axis guide rail, connection cables, water tank, drawer, motor, laser power supply, camera, mainboard switch power supply, and mainboard.
iKier Laser Engraving&Cutting Machine except iKier Master and Refurbished Machines	1 year from the date of receipt	Main components: X-axis guide rail, Y-axis guide rail, connection cables, water tank, drawer, motor, laser power supply, camera, mainboard switch power supply, and mainboard.
Wearing parts	6 months from the date of receipt	CO2 laser tube
Refurbished Machines	6 months from the date of receipt	Main components: X-axis guide rail, Y-axis guide rail, connection cables, water tank, drawer, motor, laser power supply, camera, mainboard, switch power supply, and mainboard.
Accessories	1 year from the date of receipt	Honeycomb, Air Purifier, Rotary Roller, Conveyor, Laser Module, Enclosure, Extension Kit
Wearing parts	3 months from the date of receipt	Focusing lens, reflective mirror, sensor, fan, air pump, water pump, LED light strip, LED bar, limit switch, flame detection board.
Included Accessories	No warranty (unless damaged upon receipt)	User manual, tool kit, USB data cable, air tube, brush, funnel, power cable, fixed focus plate, exhaust hose, USB drive, dot card, kraft paper.
Consumable Processing Materials Filter	No warranty (unless damaged upon receipt)
Digital Content	No warranty

Please note：

Warranty for iKier Master CO2 Laser Tube

• If any signs of damage to the laser tube are found during the initial unpacking inspection, iKier will provide warranty service for the laser tube.
  

• If the laser tube fails to operate properly within the warranty period (such as failing to produce lasers) and no visible defects are observed, iKier will provide warranty service.
  

• However, if any visible damage to the laser tube occurs within the warranty period (including, but not limited to, breakage from improper handling or cracks caused by freezing temperatures), iKier cannot provide warranty service.

Process

• Buyer must provide sufficient proof of purchase
  

• iKier must document what happens when buyers troubleshoot the product
  

• The defective item’s serial number and/or visible proof depicting the defect are required
  

• It may be necessary to return an item for quality inspection
  

• For defective items that iKier needs to have returned, warranties on those replacements are voided if the wrong item is returned to iKier or if the defective item is not returned.
  

• During the warranty period, the original packaging of your product must be retained. iKier does not accept products returned without their original packaging, as this may result in severe damage to the product's precision components during transit.

Valid Proof of Purchase

• Order number from online purchases made through iKier or iKier's authorized resellers
• Sales invoice
• Please note that more than one type of proof of purchase may be required to process a warranty claim (such as a receipt of money transfer and confirmation of the address the item was originally shipped to).

Not Covered Under Warranty 

1. Lack of Valid Proof of Purchase: Products purchased without a valid receipt or order confirmation are not eligible for warranty coverage.

2. Lost or Stolen Items: Warranty does not apply to products that have been lost or stolen.

3. Out of Warranty Period: Items that exceed their specified warranty duration are not covered.

4. Non-Quality-Related Issues: Issues not associated with the quality of the product, particularly those reported more than 30 days after purchase, typically do not qualify for free warranty service. However, support options may still be available within the first 30 days to address these concerns. 

5. Complimentary or Free Products: Items provided at no charge do not carry warranty coverage. 

6. Unauthorized Repairs: Repairs conducted by third parties or unauthorized service providers will void any warranty claims.

7. External Damage: Damage caused by external factors such as natural disasters, accidents, or negligence is not covered.

8. Misuse of the Product: Damage resulting from improper use, including but not limited to damage or malfunctions caused by improper use, maintenance, or storage, is not covered. This includes issues from incorrect handling, using the product for unintended purposes, improper connection of external devices, drops or impacts, failure to clean lenses and guide rails, exposure to extreme temperatures, solvents, acids, water intrusion, pest infestation, or foreign objects. Damage to casing, internal components, dust buildup, or improper wiring is also excluded.

9. Unauthorized Resellers: Products purchased from unauthorized sellers or resellers are not eligible for warranty service.

10. Modifications or Alterations: Any changes made to the product that are not approved by the manufacturer will void the warranty.

11. Consumable Parts: Items that are considered consumables (e.g., filters, lenses, air assist pump) are typically not covered under warranty.

12. Issues Due to Improper Installation: Warranty does not cover damages or malfunctions resulting from incorrect installation or setup by the customer.

13. The warranty does not apply to consumable parts, with the exception of the laser module. The laser module is entitled to a 1-year warranty period.

iKier Is Not Liable For: 

• Loss of data incurred from use of iKier products

• Returning personal items sent to iKier

• When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. iKier does not provide replacement/refunds for items damaged in transit for non-quality-related warranty claims.

iKier reserves the right to interpret and modify this warranty policy at any time at its sole discretion.