iKier Warranty
1.Limited Warranty Statement
This statement describes the product warranty provided by iKier, and contains information about the services and support available to the original purchaser ("buyer").
2.Description
In this statement,
"iKier" means ikier.com;
"Product" means iKier products, including iKier K Series and related separately sold accessories;
"Purchaser" means the original consumer who purchased the product;
3.Warranty Period
The iKier warranty is valid from the date of original purchase by the original purchaser. For inquiries about the warranty period of your purchased product, please upload the proof of purchase and contact support@ikier.com.
A) iKier K-Series, Atomstack Engravers and related separately sold accessories are covered by the buyer's one year international warranty from the date of original purchase.
Please note the following explanations of the different warranty terms:
1) One-year international limited warranty means that iKier will provide the following free warranty services:
a) The cost and courier fee of international parts for the first year from the date of purchase.
4.Warranty Range
The iKier warranty service described in this statement is only applicable to the products purchased by the buyer on ikier.com. The warranty is effective from the purchaser's original purchase date.
During the corresponding warranty period, if this product is used in accordance with the instructions in the "User Manual", there will generally be no defects in materials or workmanship.
If the purchaser fails during the warranty period when using this product in accordance with the instructions in the User Manual, iKier will choose to use new or repaired parts to repair the product according to the situation.
5.Warranty scope and period for iKier Master
| Product model | Warranty scope | Warranty period | Instructions |
| iKier Master | Main parts | 12 months | Main components: X-axis guide rail, Y-axis guide rail, connection cables, water tank, drawer, motor, laser power supply, camera, mainboard switch power supply, and mainboard. ※The main parts of the product except the non-warranty parts below. |
| / | Wearing parts | 6 months | CO2 laser tube |
| / | Wearing parts | 3 months | Focusing lens, reflective mirror, sensor, fan, air pump, water pump, LED light strip, LED bar, limit switch, flame detection board. |
| / | Included Accessories | No Warranty (Free replacement if damaged upon receipt) | User manual, tool kit, USB data cable, air tube, brush, funnel, power cable, fixed focus plate, exhaust hose, USB drive, dot card, kraft paper. |
Please note：
Warranty for iKier Master CO2 Laser Tube:
1.If any signs of damage to the laser tube are found during the initial unpacking inspection, iKier will provide warranty service for the laser tube.
2.If the laser tube fails to operate properly within the warranty period (such as failing to produce lasers) and no visible defects are observed, iKier will provide warranty service.
3.However, if any visible damage to the laser tube occurs within the warranty period (including, but not limited to, breakage from improper handling or cracks caused by freezing temperatures), iKier cannot provide warranty service.
6.Warranty Service
iKier only provides a warranty service of "sent accessories". For warranty service, please provide proof of purchase to support@ikier.com.
The parts removed from the product during the warranty service will belong to iKier, and the parts replaced during the warranty repair will continue for the remaining warranty period of the product used.
If the product is tested in accordance with the original product specifications and the operating system returns to normal, the product should be considered repaired.
The service turnaround time depends on the country and the product purchased.